You can tell them your problem or query and they can then take over your tablet to help you solve it, showing you step-by-step how to do it yourself next time. It’s a 24-hour video customer service feature (you can see them, they can’t see you) – we tried it out several times during our test and were greeted online by a friendly Amazon customer service representative within a few seconds. Video tech supportĪmazon’s Mayday feature is worth a mention. Even the stereo speakers, placed along the top edge so you don’t cover them in landscape mode, sound good and clear if you’re short of a pair of headphones. Movies do well from this performance too, with soundtracks backing up strong, clear dialogue. It’s close, but we reckon it even pips the Google Nexus 7 for detail and contrast handling – and it’s a brighter screen than the iPad Mini with Retina Display, too. For a device based so heavily on content, this was an important part for Amazon to get right, and the company has nailed it: colours are rich and vivid and outlines are crisp and clean. The screen isn’t a Retina-competitor like its 8.9in sibling, but this 7in version still has a 1920 x 1200-pixel Full HD display. Swipe up and you’ll get access to all built-in and installed apps, including Amazon’s own Silk browser, email, calendar and contacts. The simplified operating system takes a little bit of getting used to for anyone used to Android or iOS, but it’s very straightforward to get stuck into.Īll your content is presented in a large carousel for quick access, with a full menu along the top that separates it into sections such as Games, Books, Music and Video. If you aren’t too bothered by this, the Kindle Fire HDX 7 has the potential to be a real multimedia powerhouse. LoveFilm offers streaming of some TV shows and older movies to subscribers (each tablet comes with a month’s free subscription), but there are currently no film downloads, and the service doesn’t offer the current blockbusters available through Google Play. You’ll also feel a hit in the video department.
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